Privacy Policy

Who We Are

Modern Pulses Trading LLC is a Dubai-based supplier and sourcing partner for medical equipment, laboratory and analytics products, hospital infrastructure, consumables and related support services.

For the purposes of this policy, “MPT”, “we”, “us” and “our” refer to Modern Pulses Trading LLC. Our showroom and office are located at Makateb Building, Al Maktoum Road, Port Saeed, Deira, Dubai, United Arab Emirates.

Scope

This policy applies to personal information collected through the Modern Pulses website, including Request a Quote forms, Contact forms, showroom visit enquiries, email, telephone, WhatsApp and related business communications.

It does not cover websites, platforms or services operated by third parties that we do not control, even if they are linked from our site.

Information We Collect

We collect information that you choose to provide and limited technical information created when you use the website.

• Identity and contact details such as name, organisation, job title, email address, telephone number, country and preferred contact method.
• Enquiry details such as enquiry type, product category, brand or model references, quantity, project or facility context, delivery location, message content and uploaded documents.
• Communication records created when we respond to your enquiry or follow up on a quotation, sourcing or support request.
• Technical information such as browser type, device type, approximate location derived from IP address, pages visited and basic site interaction data processed by website or hosting tools.

Information You Should Not Send

Please do not submit patient data, medical records, passwords, system access codes, payment card details or other highly confidential clinical or security information through website forms or general enquiry channels.

If a document you upload could contain sensitive personal data beyond what is needed for a commercial enquiry, remove that information before sending it.

How We Use Information

We use personal information to operate our website and respond to commercial requests in a practical and secure way.

• Review and respond to product, quotation, service, support and showroom enquiries.
• Prepare quotations, clarify requirements and coordinate sourcing, delivery or after-sales follow-up.
• Route requests to the appropriate MPT team member or internal workflow.
• Send acknowledgement, status and business follow-up communications related to your request.
• Maintain internal business records for operational, accounting, legal and service purposes.
• Improve website usability, security monitoring and enquiry handling processes.

Sharing and Processors

We do not sell personal information. We may share information only where needed to review or fulfil your request or to operate the website.

• Authorised MPT staff who need access to respond to your enquiry.
• Trusted suppliers, manufacturers or logistics partners when product availability, documentation or delivery coordination requires their input.
• Service providers that support website hosting, email delivery, form processing, backups or IT security, under appropriate confidentiality and access controls.
• Professional advisors or authorities where disclosure is required by applicable law, regulation or a valid legal process.

Cookies and Website Tools

Our website may use cookies or similar technologies that are necessary for site operation, security, session handling and basic performance measurement.

Where optional analytics or marketing tools are enabled, they may collect aggregated or pseudonymous usage information. You can control cookies through your browser settings, noting that disabling some cookies may affect site functionality.

Retention

We retain enquiry and business communication records only for as long as reasonably needed for the purposes described in this policy, including response handling, quotation follow-up, accounting, dispute management and legal obligations.

As a working baseline, enquiry records may be retained for up to 730 days unless a longer period is required for an active commercial matter, legal obligation or legitimate business need. Records may be deleted, anonymised or archived when no longer required.

Security

We apply reasonable administrative and technical safeguards to protect personal information against unauthorised access, loss, misuse or disclosure. Uploaded enquiry documents are stored privately and are not published on the public website.

No internet transmission or electronic storage method is completely secure. Please use discretion when sharing commercially sensitive information by email or online forms.

Your Rights and Requests

Depending on applicable UAE and other relevant privacy laws, you may be able to request access to, correction of, or deletion of personal information we hold about you, or ask us to restrict or clarify how it is used for enquiry handling.

To make a privacy request, contact us using the details below and include enough information for us to verify your identity and locate your enquiry records. We may need to retain certain information where required for legal, accounting or legitimate business reasons.

Children

Our website and enquiry channels are intended for business and professional users. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our processes, website tools or legal requirements. The “Last updated” date at the top of this page will be revised when changes are published.

Contact

For privacy questions or requests relating to personal information held by Modern Pulses Trading LLC, contact:

Modern Pulses Trading LLC, Makateb Building, Al Maktoum Road, Port Saeed, Deira, Dubai, United Arab Emirates. Email: info@modernpulses.com. Telephone: +971 4 352 8655. You may also use the Contact page on this website.